Find answers to common questions about our products, shipping, and returns.
Products & Pricing
Are your products limited edition?
What fabrics do you use?
Do you restock sold-out items?
Why are SBC products priced higher than local market items?
Are your products true to size?
Are SBC pieces considered investment wear?
Do your pieces maintain shape and color after washing?
Do you offer discounts?
Can I customize a design?
Are your prices fixed?
Are SBC pieces mass-produced?
Why do some designs cost more than others?
Refund & Exchange
Do you offer refunds?
Can I exchange my product?
What are the conditions for exchange?
Who covers the exchange shipping cost?
What if I receive a damaged product?
Can I cancel my order after placing it?
How do I request an exchange?
How long does the exchange process take?
Do you offer size exchanges?
Shipping
Do you ship all over Nepal?
Do you offer international shipping?
How long does delivery take within Nepal?
How long does international shipping take?
How much is the shipping charge?
How can I track my order?
What happens if I enter the wrong address?
What if my package is delayed?